Returns & Exchanges
We want you to be completely satisfied with your Kurzgesagt merchandise; if you are not happy with your purchase, you can return or exchange items within 30 days of delivery. All returned products must be in their original, unused condition with all packaging intact to be eligible for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring that posters and delicate stationery are protected from bending or moisture.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or post office.
Receive Your Refund
Once our warehouse team inspects and approves the returned goods, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing